Hello

siriusrulz · Post by **siriusrulz** » Sun Jan 25, 2009 4:19 pm

can anyone help me when i open up EverQuest.exe it opens up a black window then this other small window pops up saying EQ2 Client Aplication has encountered a problem and needs to close. We are sorry for the inconvenience.
if anyone can help me let me know many thanks.

Post by **Zcoretri** » Sun Jan 25, 2009 4:40 pm

Well, If I had locking privledges I would lock your thread for not following instructions.

siriusrulz · Post by **siriusrulz** » Sun Jan 25, 2009 4:43 pm

huh what did i do wrong?

Post by **Zcoretri** » Sun Jan 25, 2009 4:45 pm

Do you not see the red text above? ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Do you not see the stickied post that says ASKING FOR HELP, READ FIRST!

Post by **Scatman** » Sun Jan 25, 2009 4:47 pm

To start (and not finish), we need more information. That's like telling a mechanic, "my car doesn't work, what's wrong?" over the phone without him or her actually being able to look at it.

siriusrulz · Post by **siriusrulz** » Sun Jan 25, 2009 4:54 pm

all i know is that my client version is up to date and the adress is changed to eq2emulator.net and when ever i try to launch it the cliend window pops up then a few seconds later a small window pops up saying it crashed sorry for the inconvenience.

Post by **Scatman** » Sun Jan 25, 2009 5:24 pm

Can you connect to live?
Has your client ever worked before?

Post by **John Adams** » Sun Jan 25, 2009 5:27 pm

For general question related to playing on an EQ2Emulator server (as a Player), please be sure to include the following information when you create your new help topic, as it will help the developers better answer your question.

Be sure your posts requesting Help are in one of the Support forums, unless part of an ongoing discussion/troubleshooting effort. Random posts asking for support outside the Support forum will be ignored and likely deleted.

To get help setting up a Windows or Linux EQ2Emulator server, please use the appropriate forums provided.

Required Info:

What is the client version you are trying to connect with? *
[img]

If your client version exceeds the Project Status version, your problem cannot be solved - STOP HERE and wait for the LoginServer to allow newer clients.
What does the following line read in your eq2_default.ini? *
[img]

What errors (if any) are you receiving during connection? *
If you are crashing, what are the contents of your alertlog.txt or eq2_crash.log files in your eq2 client dir?
What server are you trying to connect to? *
Be very specific, if it is your own, we still need to know at least the World Name from your servers LoginServer.ini. If it is someone elses server (you are just a player), the server name listed on your character select screen will do.

Optional Info: (that can help us help you)
Are you launching Everquest2.exe, or eq2.exe?
Should be Everquest2.exe
What is your PC hardware setup?
Things like CPU, GPU, RAM, OS version + service packs. Sometimes running DXDiag.exe can give you tons of info on your setup.
What is your Internet Connection setup?
Are you dialup, cable modem, DSL, what is your min/max speeds, etc...
Can you launch EQ2 Client and play on a Live EQ2 server, just not EQ2Emulator?

If you provide us with this information, it is likely we can solve your problem. Connecting to an EQ2Emulator server is very simple, but unknown variables between differing setups can cause unforseen problems. Chances are it is not EQ2Emulator, the login server or the server software itself, but some other problem with your particular client setup.

Note: From here out, any help request without adequate information will be locked or deleted. We do not have time to play 20-questions to solve your problem, we have an emulator to develop. Thank you for your understanding and continued support.

Our team does not have time to pull information out of people needing help. If it is not important enough for you to supply the required information, it is not important enough for us to figure it out that information in order to help you.

Either provide the required data in your help submissions, or your topics will be closed.

siriusrulz · Post by **siriusrulz** » Sun Jan 25, 2009 5:47 pm

i have everything i dont know whats wrong i have the right cliend version the ini says eq2emulator.net i dont know whats wrong?

Post by **John Adams** » Sun Jan 25, 2009 5:58 pm

siriusrulz wrote:i have everything i dont know whats wrong i have the right cliend version the ini says eq2emulator.net i dont know whats wrong?

I almost think you are doing it on purpose. How many times do we have to ask you for information? I even posted exactly the info we need, not "I have everything".

Locked.

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