Game sounds, voices - need help.

[John Adams]

While our data collectors are doing a fine job of getting as much data as possible, on occasion a stubborn NPC will simply not speak all their lines into the collector - or the race/class combo of the collector themselves do not allow certain voiceovers. When collected properly, the parser can find the sound file and these odd things called "key1" and "key2", which I have no idea what they are.
If these keys are wrong or missing, the sound file is basically useless to us. I've been digging around trying to find a way to determine keys for otherwise un-collected data, and have hit a wall. I am not sure what the keys are, so I do not even know what I am looking for. If anyone has a clue about this, please let us know.
Thanks in advance,

[LethalEncounter]

Yah I'll look into it.